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Call Center Coach Training

Rapid communication, elimination of distance, adding value as an organisation are all important reasons for choosing a Call Centre structure.

As a coach or the one who gives leadership, it is not only necessary to be a ‘wizard’ at inbound and outbound call handling in order to guide a team. In practice it very often appears that the top person in calling becomes the Call Centre Coach. The primary task of the coach is to steer the team, to stimulate enthusiasm, to lead and to coach. Along with keen observation skills and a passion for the work, the Call Centre Coach must possess the skills to carry out his or her tasks and role in a professional way.

The training is aimed at coaches/leaders of a team within the Call Centre.

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