Customer centric selling is a selling process that seeks to sell products to the customer with the aim of ensuring that the interests of the buyer are prioritized. Unlike the traditional approach, this selling process seeks to form long-term relationships between the buyer and the seller by turning the seller into a partner rather than a tormentor.

Customer Centric Selling

However, it does not seek to overhaul or do away with traditional sales values and tactics. Instead, it seeks to make those values adapt to changing consumer patterns and increased scrutiny from government regulations.

Conversations vs. Presentations

Traditional selling needs that you just keep company with a script in your head and present it to anyone who cares to listen. Though this worked for a while and still works, customer centric selling tries to replace this with situational conversations. This means that the seller tries to give this person something that is relevant to a situation that is around them.

Features vs. Benefits

Nowadays, people are more interested about their needs than in the past. For this reason, they seek to relate what the product can do to what they need to be done. This means that instead of telling this person that the laptop weighs only three ounce, you tell that person that the laptop is light and portable. This means that you as a salesperson need to highlight the benefits of the product and how it will help that buyer.

Bottom-up Approach

Another feature about customer-centric sales strategy is that unlike traditional marketing where the salespersons were seen as a group that needs to be managed, effective selling requires that managers rely on feedback from the salesperson to the managing because it is the salespeople who understand the real difficulties of selling the product based on with their challenges, and therefore, the need for adjusting your product to suit the buyer and not the other way round.

Questions

Another unique thing about the customer centric selling approach is that the seller makes an effort in trying to ask the buyer questions so as to get feedback’s. Here, the seller has not just gone out to recite a couple of features about the product and then give them to a disinterested listener. The seller seeks to show the buyer that he is actually willing to listen to the buyer and then gives him what will be the best. So many people have been able to get valuable information from prospects even though they may not have bought the product, but provided valuable insight as to why the product was not selling in the first place.

As the name suggests, it is important to note that this model for selling is rather new and if you are planning to introduce it to your organization, you may face some stiff resistance to those who are used to the old way of doing things. However, once you try implementing it, you will realize that the benefits of this system far outweigh the challenges.

For more information about customer centric selling call us at 1800-102-1345 (Toll Free) or visit us at http://www.doortraining.co.in

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Become a certified DialogueWORKS® trainer

Learn how to manage your emotional energy and other aspects of holding successful dialogues through DialogueWORKS®

DialogueWORKS TrainingDialogueWORKS effectively teaches how to spot communication behaviors and tendencies that sabotage attempts to establish dialogue and more important, demonstrates precisely what can be done about them! Learn to increase the ability to use all the skills of effective conversation to increase personal and professional results. An individual’s ability to hold the tough conversations without destroying relationship is the key to getting results.

The powerful Dialogue Works training will enable you to:

•    Hold conversations that achieve REAL results.
•    Resolve conflict in a way that promotes cooperation.
•    Solicit and deliver feedback that improves execution and accountability. Create messages that are powerful and convincing.

For more information about DialogueWORKS training program click here

Who Should Attend?

If you would like to improve your awareness of the dynamics of REAL conversations, and overview the Collaborating for Results® course content, then you or your nominee would benefit from attending an Executive Preview! *

*Certification only for in-house corporate trainers.

DialogueWORKSTo Schedule a meeting or to enquire click here

To nominate yourself for DialogueWORKS certification click here

For more information you can call us at 1800-102-1345(Toll-Free) or visit us at DialogueWORKS India

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This is a question I have contemplated for a long time. Recently my exploration became more focused because of a challenge that occurred in our office.

As I was getting on a plane to fly east, a client I was traveling to visit, informed me that the training materials we had shipped two weeks earlier had never arrived. I immediately emailed my assistant to alert her and asked her to reach out to the client to remedy the situation.

When I arrived in New York, I was picked up by a car service. En route to Connecticut, I texted my assistant to check on the situation. She assured me that FedEx confirmed that the materials had been delivered. Meanwhile, the client sent me numerous emails during the day claiming that the materials had in fact not been delivered. I asked my assistant whether she had called the client during the day. No, she responded, she had not–because she did not have my direct contact’s number. I was dumbfounded by her inaction. After all, she has access to all of my email accounts.  All she had to do is open my email, find the contact’s number, and call him. Unfortunately she did not take the initiative to do as I had hoped she would.

initiative at workLuckily, the limo driver was a retired Pitney Bowes executive. He asked me if I knew the town and zip code where we had sent our package. After I told him, he said that the client had given us the wrong zip code. Sure enough, he was right!  With that information, we were able to track down the materials and get them to the client in time for the training.

Although we were able to resolve the issue, it could have been avoided. Once I got home, I had the opportunity to hold a REAL conversation with my assistant about what happened and what prevented her from taking the initiative in solving the problem at the time.

In talking with other executives and colleagues, I have found that they often experience similar issues in their organizations. This is what I have discovered about why people fail to take initiative:

Bounded Rationality

This is another way of saying that people do not see past what they know. In other words, when a situation comes up that is entirely outside that person’s experience or expertise–and it is something that they have never even stopped to consider–then that person will have a hard time even perceiving what’s going on. We can be functionally blinded by our own expertise and experience. When our rationality is bounded, we might find it easier to ignore the problem and hope it will just go away.

Lack of Capability

When confronted with a task or situation entirely outside their experience or expertise, people lack the knowledge to do what is asked. They just don’t know how, and they might not even know what questions to ask in order to begin to grasp what is required. They may not understand the directions they are given. Or they might not be willing to run the risk of being perceived as stupid or inept, so they do not dare to ask clarifying questions that might reveal their ignorance or ineptitude. They say nothing and complete the task incorrectly or not at all.

Sometimes when people are asked to do something they have never done before, they feel like they are being asked to walk out of the light and into the darkness of the unknown. This is an uncomfortable place to be, especially if they believe there are negative consequences for a wrong decision or action.

Management “Search and Rescue”

You may be surprised to learn that for some people, simple inaction seems to be a viable strategy. These people indicated that in their experience, if they do nothing, then someone else (usually a manager) will step in and do it for them. Managers, take note that this style of “rescue management” teaches people that they don’t need to be accountable, while itrobs them of the experience of learning from their mistakes. Those whom you rescue in this way do not learn to think critically or develop viable solutions to their challenges. They simply assume someone else will pick up the slack.

Recently I was trying to help one of my children develop some critical thinking skills. He replied, rather agitatedly, “Dad, cut out all these questions and just tell me what I am supposed to do!” As leaders or parents, we are often sorely tempted to bail them out. And we usually do. But we should realize that in the long run, we are not doing the people we rescue any favors.

Execution over Innovation

Some people are so task-driven that they are more concerned about working through their list of to-do’s than about taking on a new task that may have no clear path to solution. Their list has become more important than the skill of figuring out a new solution.

Task Overload

Others have so much on their plate that they simply cannot process one more assignment. These overworked people will often shut down or refuse to take on anything else, keeping solely to the tasks they have been assigned. Unfortunately, they often do this without telling anyone about their overload, so the challenge or the new assignment goes unaddressed.

Ignorance by Convenience

Shades of this dynamic may be present in all of the other dynamics as well. I have heard people say that found “not knowing” to be quite convenient. “Ignorance is bliss,” they say. In other words, I can’t be held accountable for what I don’t know how to do or what I simply don’t do. These “ignorant” folks actually go so far as to say that they would rather accept the consequences for failing to act at all, rather than face the consequences of doing the wrong thing.

Obviously, all of these responses are nothing more than excuses people make to rationalize their failure to act. If you expect your people to take initiative, you need to:

(1) clearly outline your expectations

(2) assess their ability to perform what is asked.

(3) Consider the person’s current workload

(4) stress the priority of what you are asking over their normal tasks, if that is appropriate.

(5) Take time to coach, teach, and mentor individuals who are uneasy about taking on responsibilities outside their area of expertise–you may need to encourage people to think independently to solve problems as they arise.

(6) Finally, be willing to let people learn from their mistakes and wildly celebrate their successes.

How have you been able to encourage others to take the initiative? What worked well? What didn’t work?

About Author: –
John, president of DialogueWORKS

has over 20 years of consulting and training experience in a variety of industries. John holds graduate degrees in both law and organizational behavior. He has designed and developed courses for numerous Fortune 500 companies, assembling content and tailoring it to meet each client’s specific needs.

For more information you can call us at 1800-102-1345(Toll Free) or visit us at DialogueWORKS India

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When we look at the statistics we have about the performance our own organizations, what we can all too easily overlook is that there are three measures we can use, so we have to decide which one is most relevant to our situation, or whether we could learn more by looking at all three.

Performance Measure factorsThe three measures are: Efficiency, Economy, and Effectiveness. Let us look at each in turn.

1. Efficiency: — is the one we tend to be most familiar with, especially if we come from a technical background. It measures the relationship between inputs and output. We might measure inputs in terms of cost or by some physical measure, such as materials or man-hours. Similarly we might measure outputs in terms of sales income or numbers of items produced. It obviously better to achieve a higher output for less cost so we always want to keep an eye on this relationship to see if it is changing, and in which direction. However, when we look at the other two E’s we may see why we need to avoid becoming too obsessed with efficiency. There is the risk of failing to see wood for trees.

2. Economy: – is about overall costs and revenues. It takes into account the way a change in one cost or benefit can have effects on others, so that an improvement in efficiency in one area might lead to higher costs elsewhere. You could improve efficiency in a way which put too much pressure on employees leading to higher absenteeism and faster staff turnover and therefore higher total costs.

3. Effectiveness: — is about achieving your objectives. It is especially important in the Public Sector and the Third Sector, where the aim is to provide a service rather than to make a profit. An efficient and economical system which failed to achieve your principal objective would not be a success. Even if you are in the Private Sector, you might find it worthwhile looking at Effectiveness as well as the other E’s as annual profits may need to be balanced against long term growth or market share.

In many industries, such as electricity or health services, you might be providing a service to the public even if you are in the Private Sector, and you might not be in business long if it becomes apparent that you are making profits without providing a satisfactory service.

Obviously, there are many cases where all three measures point in the same direction. A badly managed business will fail by all three measures, and any sensible improvement to working methods is likely to result in a better performance no matter which one you look at. There are, however, many cases where the three measures give contradictory results. This is where common sense or management ability becomes important. Relying on the wrong measure can seriously damage your business.

Are You Using All The Three E’s of Management To Measure The Performance Of Your Business?

About Us: –

About Us: – We (DOOR Training and Consulting India) are dedicated to and passionate about improving the performance and effectiveness of individuals, leaders, teams and organizations. We provide smart training and consulting solutions in the areas of leadership, sales and sales management, customer service and soft skills training such as communication and negotiation and beyond.

For more information call us at 1800-102-1345 (Toll Free) and visit us at http://www.doortraining.co.in

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Good and solid job interview skills are the key to getting better paying jobs and creating more opportunities for yourself. One of the key skills is in answering the interview question.

When you are asked to come in for an interview, it’s not such a lot because you are qualified for the job – there are possible to be at least three others who may be similarly qualified. So, the job is not automatically yours. What it does mean is that the employer is interested enough in your background (i.e. your resume) to want to see and hear more. This then is your time to shine.

Behavioural Interviewing SkillsWhile you can prepare in advance for the type of questions you can expect to have in the interview, be aware that each vocation will have its own specific set of related job questions. Unfortunately, this makes it difficult to address all the possible questions that may arise.

Suffice it to say that if you make a list of the primary issues or other problems that are routinely addressed in the sort of job you will interview for, then create a specific list of solution strategies that answer those problems with practical remedies — and then have an example from your experience about how each remedy was implemented — you will move far ahead in your efforts to express yourself as a solutions-oriented job applicant.

Remember that an interview is a two-way street: not only answer the questions, but show an interest concerning how the company operates. Asking questions pertinent to the business or industry is one way of showing this. Most importantly, try to take away their doubts about you. You don’t have to memorize answers from self-help books, you only need to be yourself and impress the interviewer with your skills. They want to get to know the real you, and if you will fit into in, just as much as if you are capable of doing the job.

Door Training and Consulting India conduct a two day workshop concentrates on the pre interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process. In addition, this workshop focuses on taking the behavioural interview one step further with a twelve-step process to hiring top performers.

Sometimes interviewers do a poor job, and may even ask leading questions that are against the law. This workshop will help you build your interview skills to stay on target and guide your answers to what is job related.

If you’ve ever been in an interview and been tongue-tied, struggling to formulate a clever response to a question intended to trip you up, you should definitely attend interviewing skills training.

To know more about our interviewing skills training program visit us at http://www.doortraining.co.in or call us at 1800-102-1345(toll free).

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From the moment of birth, babies are learning how to communicate, building on their innate ability to speak to their mother through crying. Thereafter, throughout life, a person’s development and progress depends on communication of one form or another, either communicating to or receiving communication from others. Communication skills are a very important asset to help any person on the road to success.

Communications skillsBeing able to communicate is essential to all creatures in nature, and the human species is no different in that respect. Of course, we regard human communication as far more complex and sophisticated than that of other species. There are several avenues and means of communication that we, as a species, use. However, for the purpose of this article we will focus on interpersonal communication skills, as it is those skills that may be critical to success in many fields of endeavour.

It is no coincidence that most large companies and organisations will include communication skills in their training program for their staff’s career development. For most businesses and non-profit organisations, their long term success and efficiency will receive a valuable contribution from employees with good communication skills. For those who need specific types of communication skills, such as public speaking, special training courses may be arranged internally, contracted out, or the employee sent on an outside course.

Few in business would argue that the better your communication skills, the more success you are likely to experience, and the more your career is likely to flourish in the future. There are, of course, more factors in achieving success than communication skills, but their potential contribution is undoubted.

The Benefits of Good Communication Skills

The potential benefits of excellent communication skills are too many and various to go into here; they could even save your life at some point in the future, win the heart of your dream partner, or save your marriage.

In business, though, some of the main benefits of developing your communication skills are:

communication-skills1. Managing Your Staff

Staff management involves constant and effective, two way, communication. If you are not capable of communicating with those under your control, then your management ability will be constrained, and may even be damaging to staff morale. Being able to communicate effectively will come into play when delegating to, encouraging, understanding, and training staff, amongst other things.

Good communications together with your staff can help you with their motivation, whether directly or through encouraging their self motivation, or both. In short, being able to communicate effectively will make you a better manager.

2. Dealing With People Outside of the Organization

Whether you’re employed for a business, or a government or alternative sort of organisation, you may be in a job that requires meeting people from outside of the organisation or talking to them over the telephone. Good communication skills take on a dual role in those cases, as you represent the organisation as well as yourself, so your effectiveness is doubly important. Firstly to the image of the company or organisation, and secondly to your career success.

3. Building Self Confidence

As your communication skills improve, you will find your self confidence increase also, so improving your communication skills can be an important part of your future success strategy.

There are numerous other benefits to improving your skills in communicating with other, in many aspects of your life.

Ways to Improve Communication Skills

Training courses on communication skills are commonplace, and with any luck your own leader, if you are not self employed, will have a course or series of courses they can arrange for you. The type of course you should do depends on the reason for needing the course; a course on public speaking would be different to one on communicating with your staff, or employees. You can also find courses on verbal communication skills, telephone skills, written communication skills. It is really a matter of deciding, in conjunction with your boss, if you have one, which is the priority course for you.

Practice is also essential, so speaking to staff or to groups of people at every opportunity can be important. there are also three other points to bear in mind:

1. Communication is two way. It is not just a question of you talking to your staff. You need to encourage them to communicate openly with you too. In some cases, that may not be easy, so interpersonal skills really come to the fore here. Being a good listener is a critical skill; in fact, I consider being a good listener is a very powerful personal asset to have.

2. Whoever it is you are speaking to is an individual; a group is made up of individuals, and it is always important to remember that. Each of those people was entirely individual, so getting to know and understand them was always important.

3. Improving your memory can be especially important if you have a lot of staff or employees under you, as you need to understand each as individuals to be an excellent manager. Remembering them as an individual whenever you need to talk to them can be reassuring to them, and beneficial to both of you.

Memory can play a big part in other forms of communication. Public speaking is an example, as speaking to a group of people from memory is a great boost to your confidence and effectiveness. If a public speaker has to refer to notes non stop, it greatly reduces the effect of their talk.

Memory can also be an important asset when presenting ideas, work and proposals to your seniors. If you have a grasp of all the appropriate information, it can not only improve your case, but also create an excellent impression, making you look sharp and on top of your job.

Communication is a vast subject, but your communication skills are worth developing, and you have to start somewhere. Maybe the best place to start is with your weaknesses, and that is something it would be helpful to talk to your boss about. If you have no boss, then personal friends whose opinion you trust and respect may be an alternative source of opinion.

                  Download brochure to know more

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It is a long established fact that pilots, military personnel and disaster response teams use simulations to build effective decision-making and confidence when faced with live events.

Business Simulations IndiaWhen managed properly among solid assessment and development frameworks, the same approaches can be applied to management challenges. Why would we place leaders and their teams in situations without first giving them a chance to practice critical decision making in a risk free environment.

A customized business simulation of your enterprise, business unit or process, using real-world competitive dynamics, places leaders in a context where they step out of their normal day-to-day role and gain exposure to the big picture.

Participants make decisions in a risk-free environment, allowing them to experience critical decision making against your organizations key performance indicators (KP I’s)

Leading firms are increasingly turning to business simulations when faced with a range of business challenges in relation to executive potential, i.e

  • Developing a ‘leadership mindset’.
  • Re-evaluating key performance objectives against a brand new strategy.
  • Improving fiscal decision making with limited resources.
  • Developing sales and other ‘front line’ expertise, i.e. stakeholder management.
  • Measuring attitudes to change business culture.

Business Simulations have a broad range of applications, from building organizational commitment to developing leadership and decision making capability. They involve participants in the ‘nature’ and ‘culture’ of an organizational personality, which promotes both the corporate brand and identity.

Detailed background information can be sent to the participant to study before the assessment day. Within minutes of being placed in a simulation, participants can then be challenged with issues and decisions that they must make – immediately. A year then gets compressed into a day or less. Competition among teams spurs engagement, invention and discovery.

Real life experiential development exercises can be developed quickly, consistently and cost-effectively. Post event, participants own their ‘new performance and attitudes,’ sharing their commitment, energy and drive, promoting a positive cultural shift within the organization

Arguably, the deepest mindset shift takes place if exercises are well designed and aligned to the nature and culture of the host organization.

Return on investment can be measured against internal performance management criteria, from which bottom line impact can be measured.

In conclusion, business simulations as a development or recruitment initiative engages through well aligned, live involvement with real business issues.

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Would you like to learn more about Business Simulations?

Join our Business Today Simulation Training Program.

Business Today Simulations give your employees a unique understanding of how their everyday activities and decisions influence the performance of the business.

Our unique methodology builds an understanding of your business amongst all your sales people

This in turn builds knowledge and shifts attitude, which empowers them to be committed to achieving your company’s goals and objectives, resulting in improved bottom-line performance. These are the four key concepts we address in a Business Today simulation:

Key learning’s that delegates discover during the simulation training:

  • Experiencing and understanding the interdependence of the sales department, production, procurement and finance
  • Understanding the trade-offs whilst making decisions around marketing, penetration, pricing, sales mix and calculating the effects on margins
  • Analyzing financial statements, and how decisions made by the sales force impact on these
  • Evaluating customer service and its impact on profitability
  • Managing cash flow and many more

Business Simulations has impacted industries like

BPO’s, KPO’s, IT & ITES, FMCG, Telecom, Manufacturing Companies and Professional services across all levels and departments.

            Download Business Simulations PDF

 

                   Upcoming Public Workshop’s of Business Simulations.

Program

Location

Date

Business Simulations

Delhi

22-23 May

Business Simulations

Mumbai

25-26 June

 

To know more about business simulations call us at 1800-102-1345 (Toll Free) or visit us at http://www.doortraining.co.in

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Business simulations – the next generation of computer games, or the next generation of corporate training? Well, maybe they are both.

business Simulations TrainingBusiness Simulations are essentially computer “games” which are designed to replicate a certain aspect of your industry, and are used for training employees, honing your skills, or learning new ones.

There are many different types of business simulators – here are a few, just to give you an idea of how business simulations can help you in your business.

1. Role plays, simulations - Role playing programs allow your employees to interact with a “person” on the other end of a “phone”. Role playing simulations are ideal for phone sales, call center employees, customer service employees, secretaries, etc.

2. Leadership Training Simulators - Business simulators can also be used to train your leadership staff in leadership principles. These programs will teach you leadership principles, then allow you to test your skills by making a series of real world like decisions.

3. Employment Simulators - Ever wish you could find a shortcut to hiring the right people every time, without getting any incompetent, lazy, dishonest employees? With an employee assessment simulator, you can do very in-depth assessments of employees before you hire them.

There are several different styles of business simulators. Virtually every aspect of a business, from product development to legal compliance, can be improved in your company with business simulators.

Of course, a business simulation will not replace real world experience, but simulators can assist you in making employees more prepared for real world experience. Plus, errors made on the simulators won’t cost you a penny.

Business simulations can be integrated into your company in many ways. Some are designed to be used before the employee is hired. Others are designed for use in the initial training program, while others can be used for ongoing training or pre-advanced training.

If you want to improve your employee training, try business simulations!

Streamline your business with business simulations. It saves time.
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Would you like to learn more about Business Simulations?

Then join our Business Today Simulation Training Program.

Business Today Simulation – The Next Generation Of Corporate Training?

Business Today Simulations give your staff a unique understanding of how their everyday activities and decisions influence the performance of the business.

The Simulation Experience

  • Participants are assigned teams and compete with other teams for market share and to produce the best company results. Following a real business process, participants make all the decisions which they would typically confront during business operations.
  • Teams run a number of business cycles, after which various analyses are drafted and financial records compiled.
  • Throughout the program the learning’s in the simulation relate to the participants’ actual working situation

Why should you use this very different method of training?

  • Experiential/discovery learning is a far more effective method than the other conventional ways of learning. The competitive environment results in a deep level of learning in a fun filled way.
  • Experiencing and understanding the interdependence of different departments with each other.
  • Understanding the trade-off whilst making decisions.
  • Making and implementing decisions and assessing results within the broader business context in terms of cross-functional dependencies, allocation of limited resources, competitor activity and business performance.
  • Evaluating the impact of market share, market dominance, achieving economies of scale and the importance of growing the company footprint.

Business Simulations has impacted industries like

BPO’s, KPO’s, IT & ITES, FMCG, Telecom, Manufacturing Companies and Professional services across all levels and departments.

            Download Business Simulations PDF

 

                   Upcoming Public Workshop’s of Business Simulations.

Program

Location

Date

Business Simulations

Delhi

22-23 May

Business Simulations

Mumbai

25-26 June

 

To know more about business simulations call us at 1800-102-1345 (Toll Free) or visit us at http://www.doortraining.co.in

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The routine process of work in the office, slogging throughout the day and logging out makes the life of an employee boring and stressful. To break the monotonous cycle, corporations take the help professional event providers who conduct team building and other informal activities. However, with the passage of your time, those activities become run of the mill without any changes. Enter Business Simulation games, the new variety of team building activity that challenges team members to think out of the box. They recreate real world scenarios and the participants are required to find logical solutions which will propel the company forward.

Business SimulationsFour benefits of business simulation games:

1. Realistic experiences

Most of the activities proposed for strengthening team bonds are at a kinder garden level and way too simple. Participants may get bored very soon. Business simulation games are complex and involve scenarios and simulations found in the real world. The knowledge and experience gained in the corporate life can be experimented at these games. The employees will get a deeper understanding of the work they do and the purpose of their work.

2. Increases collaboration

Business games increase collaboration between the team members. For finding solutions to complicated issues, a single individual needs to collaborate his ideas and opinions with others. This is because the simulation is not limited to a single function or department. Each player can utilize his or her strength and accordingly help the team win. Team spirit and cooperation is fostered with the help of such activities.

3. Effective learning

Companies are looking for ways where the employees can relax as well as gain insightful knowledge. Business simulation programs make way of effective learning as the employee gains the insight on how a company functions on a holistic level. These games build a good tool for corporate training. No wonder many corporations are signing up for such simulations as they are worth the time and money spent.

4. Leadership pool

As employees work hard to solve simulation problems, you will come across talented individuals who take the initiative and gets ahead of the others. You will get a chance to identify the cream layer of talent. In normal situations, such individuals may take a backseat. Business strategy development activities bring out the inner logical thinking of an employee and force him to take initiative. You can be rest assured that the company’s future is in good hands because of the new pool of leadership talent. Once identified, you can train them further with the help of corporate training programs.

The above four advantages show why business simulation games are coming into the forefront of team building activities. Get on the bandwagon and transform your employees. You will be surprised at the results.

About Us: – We (DOOR Training and Consulting India) are dedicated to and passionate about improving the performance and effectiveness of individuals, leaders, teams and organizations. We provide smart training and consulting solutions in the areas of leadership, sales and sales management, customer service and soft skills training such as communication and negotiation and beyond.

For more information call us at 1800-102-1345 (Toll Free) and visit us at http://www.doortraining.co.in

Upcoming Event Programs on Business Simulations

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Presentation skills, conversation skills and writing skills are the three keys to effective communication. In this post, we’d like to focus on some tips for using nonverbal communication to improve your presentation skills.

Non Verbal Communications
Eye contact:–

It helps indicate your interest in the folks in the audience. It increases your credibility. When you make eye contact with people in the audience, you increase your chances of getting your message across. Eye contact helps you establish a connection with the audience. When you make eye contact with people as you are speaking, you build one to one bonds with them.

Smiles are powerful -

You should always try to keep a smile on your face when you are speaking. Smiling makes a speaker more warm, likable and friendly. When you smile, folks see you as happy and this makes them more receptive to you. Folks react positively to smile. When you smile, the audience smiles. And a smiling audience is a receptive audience. Smiling will help you get your points across and accepted.

Gestures:–

Are another necessary form of nonverbal communication. But you have to be careful with gestures. You should practice in front of a mirror. As you are speaking, you watch your natural gestures. Then you enhance them. Usually, you can amplify your gestures, because big rooms demand big gestures. Regardless, you should focus on making your gestures natural and reflective of what you are saying. You should try to avoid storms, abrupt gestures when you are speaking.

Posture and body orientation -

You should always stand up straight and look directly at the audience. Standing straight and looking directly at the audience indicates confidence. You can take advantage of posture to make points though. If you are speaking about confidence and want to give an example of an unconfident person, you can slump your shoulders and look at the floor. Spend most of your time oriented toward the audience. If you’re using slides, speak to the audience, not the slide. It’s OK to look at a slide, especially if you want to draw the audience’s attention to it, but always turn back to the audience after a few seconds.

Proximity -

Unlike many speakers, You would like to get away from the platform and walk the room. This means that you get up close and personal with people in the audience. You have a wireless device to advance slides, so you are not tied to your computer. You find that audience like it. As you walk the room, people feel that you are more a part of them, having a conversation with them, rather than talking at them. This doesn’t work with very large audiences, which defined as over 100 people. However, even if you are speaking to a large audience and need to remain on the platform, we suggest using a wireless device to advance your slides. You won’t be tied to your computer, and you’ll appear more natural.

Your voice -

Be animated, avoid speaking in a monotone. Show excitement for your material with your voice. We suggest, you should always practice your talks out loud, that way you hear your voice and the words you are using. This helps you to modify your delivery in ways that will improve your impact with audiences.

If you use these non verbal communication ideas you’ll become someone whose presentations carries an impact and you’ll be on your way to career and life success.

About Us:– DOOR India designed a program for for anyone wishing to fine tune their presentation skills. It is a practical program where you have the opportunity to try a fresh approach, and put it into practice. The program is a balance of solid theory and challenging practice. Participants make presentations during the program, and receive feedback on their performance.

For more information call us at 1800-102-1345 (Toll Free) or visit us at http://www.doortraining.co.in

Click here to see Upcoming Presentation and Communication Program

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